A few helpful answers.
Cleaning, costs, visits and working with Tidyee.
24 answers
Getting started
How do I request commercial cleaning?
Enter your postcode and the size of the space, then choose the visit frequency and share your workplace details. The team confirms coverage, scope and availability before a booking starts.
Which areas do you cover?
Browse the locations directory and share your postcode. A location page is a starting point for an enquiry; the team confirms service availability for your site.
What floor area should I enter?
Include all the space you want cleaned, including shared facilities and circulation areas. Extra space or tasks need a revised agreed scope and may remain uncleaned until that is arranged.
Can we arrange more than one site?
Yes, request a coordinated assessment. Each site needs its own area, facilities, access details and task list.
Prices & payments
How is routine cleaning priced?
Labour is £21.00 per cleaner-hour before VAT (£25.20 including VAT). Add one base hour per 1,000 sq ft to your facilities time, then round up to half-hours with a 2-hour minimum. Optional Tidyee products add £1 per cleaner-hour before VAT; you can supply your own. Specialist work is quoted separately.
How does a regular plan work?
Your card is saved securely at booking. Each scheduled clean is paid individually in advance, including VAT and any selected Tidyee products. Your chosen schedule continues until cancelled.
Are cleaning products included?
Choose Tidyee products for £1 per cleaner-hour before VAT, included in your total, or supply your own at no extra charge. Soap, paper products and liners are customer supplied unless separately quoted.
Does requesting a quote take a payment?
No. Your scope and price need to be confirmed first. The current online journey lets you review the details; payment collection is not connected yet.
Visits & access
Can we choose the days and times?
Share your preferred days and arrival window. The selected days must match the weekly frequency. The team confirms availability before agreeing the schedule.
Can cleaning happen outside working hours?
Request an early, daytime or evening visit and explain any building restrictions. Access and staffing are agreed with you.
How should we arrange keys and alarms?
Agree an authorised site contact and a secure handover process. Do not include alarm codes or other sensitive access details in a general enquiry.
How do we change a visit?
Contact the Tidyee team with the site and visit concerned. Changes depend on availability and the terms of your confirmed plan.
Your cleaning plan
What is included in a routine clean?
The agreed plan can cover clear desks and surfaces, touchpoints, routine floors, declared washrooms and kitchenettes, and general bins to your on-site waste point. Specialist tasks are separately scoped.
Will we have the same cleaning team?
Discuss continuity and cover arrangements when setting up the service. We confirm who is responsible for your site and how to raise feedback.
What if something is missed?
Tell the team which area and task need attention, as soon as practical. We can check the agreed scope and discuss the appropriate next step.
How much notice do we give to cancel?
Regular plans require 30 days’ notice. The effective date and remaining visits are confirmed, with agreed visits paid individually in advance and no charges for visits after that date.
Trades & gardening
Can we request several maintenance jobs?
Choose the main task and list the others in your notes. The team checks whether they can be handled together and what expertise is required.
Do trades use the cleaning hourly rate?
No. Trade work is quoted for the task, site, labour and materials. Any diagnosis, parts or further visit needs to be agreed.
Can we arrange regular grounds maintenance?
Share the outdoor areas and preferred frequency. Tasks, equipment access, green waste and any materials are agreed in the grounds-maintenance quote.
Does a preferred date confirm the booking?
No. Dates in the request are preferences. Availability, suitable expertise, scope and price are confirmed before a visit is booked.
Working with Tidyee
Where can I apply for cleaning work?
Start with the Cleaning with Tidyee page and the cleaner application. Share your location, experience and availability.
How can I ask about office or operations roles?
Contact the team about current opportunities. No specific office vacancy is being advertised on this page.
Is there a Tidyee app?
The iOS and Android apps are planned. The app page shows the intended features; store downloads are not available yet.
Who should journalists contact?
Use office@tidyee.co.uk for press enquiries and include your publication, topic and deadline.
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