Confirm the space and scope
Share the full cleanable floor area, facilities and priorities. Include the rooms you want cleaned and identify areas that are excluded. Tell the team about specialist work before the first visit.
Arrange access
Name the person who will meet the team and agree reception, parking and out-of-hours arrangements. Share keys or security instructions through the agreed secure process, rather than in a public enquiry.
Make the space ready
Clear desks of confidential papers and personal belongings. Make agreed supplies and equipment accessible. Tell the team about sensitive finishes, equipment instructions and rooms that will remain occupied.
Review the first visit
Check the work against the agreed task list. Give specific feedback, including the location and task involved. If the area or condition differs from the information supplied, agree any change to time, scope or price before extra work.